Gaining customer intelligence through mobile … the company needed to implement an enterprise resource planning (ERP) system coupled with sales force automation software [and] equip the sales force team with handheld terminals so customer data could be captured and tracked anytime, anywhere. [With over] thousands of customers, sales increased by US$750,000 (3.3%) in the first year.
We needed a system capable of managing multi-site, multi-company operations, with visibility into other companies’ stock information where appropriate. We also needed to apply and track sales promotions, run customer credit checks and do material requirements planning with load levelling.
The Cosmo team displayed exemplary professionalism and customer service levels. Cosmo encourages its team to pursue certification in industry best practices, and SYSPRO’s well-planned roadmap ensures the product is futureproof, which allows the solution to grow in line with our expansion.
Cosmo Synergy demonstrates a passion for customer care, and its impressive breadth of industry knowledge at every step of our engagement. Cosmo Synergy’s consultation on the readiness of our people – both management and end users, and implementation experience contributed to project success and overall organisational well-being.
Cosmo Synergy’s human-centric approach results in simple-to-use solutions and simplified processes with user- and market-driven, technologically-relevant offerings such as its mobile solutions, and enterprise integration.
In addition, Cosmo Synergy’s robust solutions remain relevant to us even after a long time, which I attribute to their commitment to continuous improvement. This is evident in their consistent pursuit of knowledge (e.g. professional certifications) in relevant areas such as APICS and PRINCE2.
PNE Electric Sdn Bhd
My first impression of Cosmo Synergy is that they listen and paid attention to my needs in all aspects – financial, operational, etc. I believe it’s this ability to listen, followed by a consultation on my objectives as a customer, that has Cosmo Synergy always delivering what I want.
This is important because being a Canadian company, Cosmo Synergy was able to ensure that our goals and objectives were achieved, fully catering to local and our own company-specific requirements.